Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK501A Mapping and Delivery Guide
Manage banking and service strategy for small business customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSBNK501A - Manage banking and service strategy for small business customers |
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Description | This unit describes the performance outcomes, skills and knowledge required to manage a team of customer service officers offering tailored services to small business customers and includes establishing and monitoring performance measures, high level problem solving, opportunity seeking and reporting.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | The unit applies to the management of customer service teams in a range of financial services institutions. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop services for small businesses |
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Element: Manage small business customer service teams |
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Element: Lead, support and develop small business customer service teams |
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Element: Evaluate and report outcomes |
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